By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting. So, basically, you have all of the features of Spiceworks without having to pay anything. The reason I listed it as a pro on Spiceworks is because, while paying for PDQ Inventory or LANSweeper gets you more features, all paying for Spiceworks does is remove the ads. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. They ALL have 'FREE' versions ( including LANSweeper ). To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports.For example, IP Address, server name, raw text, classification, and so on. Numerous fields for CIs can be used when trying to find the entry for a particular item.I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload. It simplifies and expedites the creation and tracking of these kinds of requests. The crazy thing is that it works with SpiceWorks via SNMP and other SNMP monitors so I am troubleshooting this wondering if we missed something. But the APC UPS monitor still sends out alerts regarding failed login attempts. We filled out both v1 and v3 settings in correctly on the Labtech side. When I "Check Out" each of those items is generated as a separate task under the one request. So we have an issue with the Labtech SNMP probe. When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory, I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |